Refund policy

We want you to love your order. If something isn't right, contact us within 30 days of delivery and we'll make it right.

 

Damaged, defective or missing items: If your order arrives damaged, defective or with missing pieces, contact us within 30 days of delivery with your order number and a photo of the issue. We'll send you a free replacement or a full refund. You don't need to send the item back.

 

Changed your mind? You can request a return within 30 days of delivery. Items must be unused and in their original packaging. Contact us first and we'll send you return instructions. Return shipping is paid by the customer. Once we receive and inspect the item, we'll refund the original payment method within 5 business days.

 

Non-returnable items: Personalized items with an initial (such as our initial tumbler charm sets) can only be returned if they arrive damaged, defective or incorrect.

 

Refunds: Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show on your statement.

 

Questions? Reach out through our Contact page and we'll reply within 1 to 2 business days.